Confidentiality is important, when there are specific safety and health concerns, to build trust in childcare programs and to foster good relationships. It is the responsibility of a childcare service to secure sensitive information in order to protect children and their families
People working in a childcare facility can access vast information about a child and their families, such as divorce, abuse, drugs, affairs, money problems and illnesses. Such information must be handled carefully and not shared unless advised by a parent or guardian. All written information should be kept away from prying eyes. The operation of the facility should comply with the guidelines set up by the state government, federal government and employer.