The troubleshooting process for a Samsung flip cellphone depends on the model of the device along with the specific issue. Common problems with Samsung flip cellphones include screen malfunctions, poor reception and batteries losing their charge over time.
First check to make sure the phone is fully charged or plugged in prior to troubleshooting. If the screen is frozen or not working, remove the battery from the phone while it is turned on to perform a soft reset, which closes applications and clears any unsaved data. If the call reception is poor, inspect the exterior of the phone for any visual damage. Reception issues may also be the result of poor cellphone coverage in the area. If the battery does not hold a charge, it must be replaced.
Many issues with Samsung flip cellphones can be resolved by turning the device off for a few minutes and then powering it back on. While it is possible to repair issues with a specific phone that are not solved by resetting the device, the process to repair or replace phone parts is complex and often difficult. If the phone ceases to function properly after troubleshooting is complete, the phone may need to be exchanged or replaced with a new device.