What Is the Phone Number for the UPS Human Resources Department?

By Staff WriterLast Updated Jul 9, 2020 4:31:40 PM ET
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United Parcel Service (UPS) is among the largest delivery service providers across the globe. The contact number for the company's national human resources (HR) department is 404-828-6000, and the national customer service number is 1-888-742-5877 or 1-800-PICK-UPS. Employees who have questions about or issues with elements of employment, such as payroll and disability accommodations, can call 404-828-6000 to register any questions about or complaints related to the work environment.

The company boasts a strong legacy of ethics and integrity, which is essential when attracting and retaining top-tier employees. This legacy involves supporting the community in which it operates and safeguarding the company's overall reputation. To support this legacy, the company features an HR department tasked with various roles that meet different objectives. The following are some of the responsibilities of the HR department at UPS.


Employment Training and Development

The HR department is tasked with the responsibility of recruiting and interviewing prospective employees and making hiring decisions. Many of the jobs offered at the company begin as part-time jobs. The company executes proper staffing plans before embarking on the recruitment process. This helps reduce the costs of mistakes, such as hiring unqualified candidates.

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Community Relations

community and employees are the pillars of any organization. Maintaining the company's relationship with the community is one of the fundamental roles of the HR department at UPS. The HR department also maintains contact services for the UPS Foundation, which aims to "build safer, more resilient and inclusive communities around the world." The UPS Foundation also works with United Way to strengthen local communities.

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Apart from fostering good relationships with the community at large, the UPS HR department can influence behaviors as well as gain and keep the trust of its customers. Well-planned community relations efforts enhance a healthy and balanced relationship between the community and the company.

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Regulatory Compliance

The UPS HR department ensures that the company abides by the labor, union, and federal and state laws. It helps the company adhere to regulations like fair employment and workplace safety. This is essential because employee complaints may arise, which can affect workplace morale, productivity and profits. HR also helps train managers to better maintain effective working relationships with union leaders.

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Health and Safety

The Occupational Safety and Health Act of 1970 (OSHA) requires companies to offer safe, healthy and clean working conditions for employees. The UPS HR department manages the company's workplace safety training efforts and records employee injuries or illnesses that take place while they're on the job. The department also sets workplace policies regarding employee health and safety and prepares safety training materials.

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Employee Information Management

The UPS HR department is responsible for organizing and storing the company's employee database. Additionally, the department oversees the use and storage of sensitive information like contracts, wages and performance reviews. These staff members need to be organized, have a firm understanding of confidentiality and ensure all information is easily accessible.

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If your needs outweigh the roles of the UPS HR department, consider calling the following numbers.

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For international shipping, call 1-800-782-7892 to get information about preparing your package for shipment, your recent shipments, shipping rates and delivery times.

For trade management services, call 1-800-782-7892. Representatives at this number can assist you if you have questions about international import/export services. Learn more about UPS's supply chain solutions by calling 1-800-742-5727.

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For freight shipments and quick access to information about air and ocean freight, call 1-800-443-6379 or 1-800-350-8440, respectively. Call 1-888-682-4652 for truckload shipments weighing more than 12,000 pounds.