How to Contact Microsoft Help and Support
There are few things more frustrating than trying to contact technical support and not feeling certain about what you’re doing or whom you’re calling. It’s already stressful enough when something’s going wrong with your computer, software or other tech. Fortunately, if you’re working with a Microsoft product, there are some easy ways to get the help you’re looking for. Here’s what you can do to contact the Microsoft help and support department you need to reach.
How to Access Microsoft Help and Support
First, go to Microsoft’s help website. From there, you’ll be able to do one of two things:
- Launch the “Get Help” app, which opens an app that is native to Windows.
- Click on a browser link.
From there, you’ll be presented with a dialogue box. Type in a few words that describe what you need help with, such as “Windows keeps freezing” or “connectivity issues with Xbox.” Tips and actions display from there.
Reaching Microsoft Office Support by Phone
Microsoft Office is one of Microsoft’s most popular software bundles. It contains a suite of office-related programs, including Word, Excel, PowerPoint, Access and others. In general, you should try Microsoft’s online solutions first, as you may be able to get answers faster.
Microsoft doesn’t make it too easy to find the phone number for Office support, but we’ve got you covered. You can reach customer support at 877-642-0419 if you’re calling from within the United States.
How to Use Microsoft’s Support Website
Microsoft operates a massive hardware and software platform. As a result, all of its support websites have the same basic look. This makes it easy to learn how this website works.
First, go to Microsoft’s main support website or any websites related to the specific product you need help with. If you’re signed into your Microsoft account, you may be able to click on products you already own and follow the instructions to get product-specific help. Otherwise, you can type in a question in the taskbar. A series of search results will appear, and you can click on the links that come up to see if they answer your question.
Clicking on one of the results may give detailed, step-by-step instructions addressing common issues. If you can’t find the answer you need, you can click on the “Contact Us” button on the right-hand side of the screen. This way, you can request a call from tech support or chat online with a trained Microsoft staff member.
Help With Xbox, Skype and Other Microsoft Products
Microsoft runs a slew of other products and services. To some extent, this makes getting help for these products more accessible. Support for some of Microsoft’s most used products can be found at these websites:
General support links are also available on Microsoft’s main support website.