"Cultural sensitivity" means being aware and accepting of the differences that exist among people with different cultural backgrounds. Being culturally sensitive enables a person to approach interactions with people from different cultures in a respectful manner, both in workplace and interpersonal interactions.
Cultural sensitivity is important for organizational leaders to understand as well. In a diverse workplace, companies need to promote a culture where people tolerate unique and varying views of people from many cultures. Some organizations even go as far as to offer initial or ongoing training for employees on cultural sensitivity. Language, customs, mannerisms and etiquette are among the factors that influence someone's level of cultural sensitivity.