Some common complaints about Bathwraps include overcharging customers, rude customer service and lack of commitment towards customer satisfaction as of May 2015. Some customers have also complained about lack of professionalism among some employees from Bathwraps.
According to a review posted on ComplaintsBoard.com, one customer notes that he contracted Bathwraps to install a tub and wall liner in the bathroom but the company requested $3,500 as a service fee. He also notes that the quality of service was below average despite the high amount of money charged.
Another customer on PissedConsumer.com notes that he contacted Bathwraps for bathroom repair and the company charged him $1,400 to begin the project and further requested an additional $800 to send their company representative to take some pictures of the bathroom. The frustrated customer requested a refund, but Bathwraps allegedly sent him only $1,200.
To avoid such experiences when hiring a bathroom contractor, a customer should read online reviews to find out what other customers are saying about the contractor, based on their previous experience. The customer should also get in touch with friends who have hired bathroom contractors recently to get reliable referrals. Some complaints occur when a customer does not provide enough information about the task, therefore, the contractor may require additional money to complete the project.