Where Can I Find Thermos Cooler Replacement Parts?
Obtain replacement parts for Thermos coolers by contacting the company's customer service team at 800-831-9242. Send defective units and components, along with a written explanation of the parts needed, directly to the manufacturer's factory service department at the Batesville, Mo., address posted on the company website.
Defects in the material and workmanship of Thermos coolers are covered for the normal lifetime of the product, though normal wear and tear, fading and defects due to abuse and negligence are not covered. Thermos promises to repair or replace eligible units and parts at its discretion within 30 days of receipt by its factory service department.