To order replacement parts for a Sleep Number bed, contact the company’s customer service department via chat or by phone. Sleep Number offers live chat from 7 a.m. to 11 p.m. Central Time seven days a week or support via phone Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8:30 a.m. to 5 p.m., as of 2015.
To initiate a live chat with a customer service representative from Sleep Number, navigate to SleepNumber.com, click on the Menu tab in the right-upper corner of the home page, click Contact Us, and then click the Chat Now link under the Contact Support heading. Alternatively, call 1-888-411-2188 to reach a customer service agent by phone.
Commonly requested replacement parts for Sleep Number beds include remote controls and replacement covers or foam. Both of these components, as well as other lost or damaged components, are available for purchase only by contacting the company’s customer service department.
To find troubleshooting information for Sleep Number beds, click the Visit Support link from the Contact Support Page, and then click on the View Troubleshooting link. Troubleshooting categories include Air System, DualTemp Layer and FlexFit Adjustable Bases. Others include Mattresses and Remotes. Click a topic to see frequently asked questions about the topic and find solutions to common Sleep Number bed problems.