According to FootSmart Customer Service, there are no FootSmart store locations. In order to shop for FootSmart products, one needs to shop online at the FootSmart website or request a catalog and order over the phone.
As an online retailer, FootSmart is open to shoppers 24 hours a day, seven days a week, which means that shoppers can browse for footwear whenever they like, as long as they have an Internet connection. Shoppers who want to talk with a company representative can contact the company's customer service center at 1-800-707-9928. As of September 2014, customer service is open seven days a week from 7 a.m. to 1 a.m Eastern Time.
Because FootSmart is an online and catalog retailer, it is impossible to try on shoes or socks before buying them. However, if shoppers order something that doesn't fit, they can easily return the item.
As of September 2014, each FootSmart purchase contains an easy-to-use return shipping label. Shoppers simply need to attach the label to the box and put the box in their outgoing mail. When FootSmart receives the package, the company subtracts the cost of the postage from the return. The rest of the return is then credited to the shopper's credit card.