A Verizon account PIN can be reset online. Users desiring to change their PIN must log into their account, then go to "Manage Account." From there, customers can reset their PINs as well as update their information.
A Verizon account PIN can also be reset by calling Verizon Wireless support at 800-922-0204 during business hours; an customer service representative can change the PIN for you. Also, customers can go into any Verizon Wireless store to have the employees reset the PIN in-store. If customers need to change the access PIN number on a home telephone line account, they must call 800-837-4966.