What Can Apple Support Help You With Through Online Chat?

Apple’s online chat provides support for all Apple products, including iPhones, Apple Music and iTunes. Customers also can use the online chat to set up a repair and make a Genius Bar appointment.

To use the online chat, a customer must start by entering the serial number of a particular Apple product or choosing from a selection of Apple products, including the iPod, iPad, iPhone, Mac and iTunes store. For repairs, the Apple website offers a tool that lets customers find a local Apple-authorized service provider. Physical location affects the number of on-site support and service options available to customers.