The 24-hour customer service number for Verizon is (800) 922-0204 or *611 from a Verizon mobile phone as of January 2015. For Verizon prepaid phones, the customer service number is (800) 294-6804. Service is also available by dialing *611 from a Verizon prepaid mobile phone.
If a customer prefers to text, significant information is available by text shortcuts. For instance, Verizon customers can check account balances by texting #BAL (#225), #MIN (#646) for minutes used on the plan, and #DATA (#3282) for data used. The numbers can also be called 24 hours a day from any Verizon phone for the same information.