Tracking a JCPenney order is easy and takes only a few minutes. To track your order, find the order number and the phone number associated with the order, and enter this information into JCPenny's tracking database.
- Find your JCPenney receipt or online order email confirmation
Find the order number and the phone number associated with your order. This number should be on your receipt or in your email confirmation.
- Enter your order number
Key the order number exactly as provided into the JCPenney tracking website.
- Enter the phone number associated with the online order
Key in the exact phone number you used when ordering.
- Review tracking information
Once you have provided the information required, the tracking information will be provided so you can track your order via the JCPenney website.