Complaints concerning Home Depot can be made by phone or by completing the customer feedback form found on the company’s website. Complaints regarding the store, company, merchandise and services should be directed to 1-800-466-3337. Complaints regarding the company’s website should be directed to 1-800-430-3376.
Home Depot encourages customers to direct complaints to the general manager of the store where the incident occurred. If the issue is not resolved, contacting the customer care phone number serves to lodge a formal complaint with the company's headquarters in Atlanta, Ga. During the call to customer care services, the customer needs to provide details of the incident, the store's location and personal contact information for a follow-up call or email regarding the situation. The customer care representative estimates how long it is likely to take for Home Depot to resolve the issue.
Customers can also file a complaint with the Better Business Bureau. The agency attempts to negotiate a resolution between the company and customers. If the proffered resolution is not satisfactory to the customer, it can be rejected and added to the company's BBB profile. If it is satisfactory, the complaint is categorized as being resolved. BBB complaints can be made on the organization's website.