What is the role of a service delivery manager?
Quick Answer
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board. This manager is involved in functional, technical or process leadership and oversees other employees involved in the delivery process for a company whether it is IT related or not.
Continue ReadingFull Answer
As a member of management, the service delivery manager is part of the senior level consulting staff. He must be able to manage several teams and is responsible for high complexity and ambiguity. Another role of the service delivery manager is to maintain efficiency and costs in the service department. He needs to reduce costs and streamline any processes to save the company money without negatively affecting the client or customer experience. Since the customer must come first, the service delivery manager also controls customer satisfaction. He researches in order to correct inaccuracies and what is ineffective. He conducts customer evaluations to ensure the customer is content. After he has spoken with customers and researched, he makes the delivery process run more smoothly. He keeps open communications with technical teams, IT and business partners.
Learn more about CareersRelated Questions
-
Q:
What does a marketing manager do?
A: Marketing managers are principally responsible for making the public aware of their company's products and services in order to get more potential customer... Full Answer >Filed Under: -
Q:
What does a facilities manager do?
A: Facilities managers are responsible for managing the processes and services that support an organization’s core business, according to Prospects. They make... Full Answer >Filed Under: -
Q:
What does a business development manager do?
A: A business development manager is responsible for creating long-term relationships with clients in order to ensure a lasting source of income for corporati... Full Answer >Filed Under: -
Q:
What is the role of a manager in business?
A: The role of a manager in a business setting is to coordinate the various aspects and activities of a business to achieve desired goals and outcomes. In ord... Full Answer >Filed Under:
