A customer service assistant's responsibilities include resolving customers' issues and maintaining or improving a company's relationship with customers. Customer service assistants should have excellent communication skills and desire to help people.Continue Reading
Customer service assistants, also referred to as customer support agents or representatives, are utilized in many industries. They may work in retail outlets or in call centers, providing assistance to customers in person or on the phone. Some customer support assistants are available online through chat and email.
The main duty of a customer support assistant is to do precisely what the job title indicates. The assistant helps customers obtain the support that the customer needs. This usually means providing information on products or services sold by the company. The duties of a customer support assistant also involve resolving problems that arise for customers, whether it's handling complaints or replacing defective merchandise.Learn more about Careers
A marketing assistant supports the marketing manager in planning and executing marketing campaigns for a product, company or service. The marketing assistant will usually be involved at all levels of the marketing process.Full Answer >
The phrase "the customer is always right" originated in 1909 with customer service pioneer Harry Gordon Selfridge, who believed that excellent customer service required efforts on the part of all service staff to satisfy customers whenever possible. It is a common mantra or philosophical notion, but it can also be detrimental to employee relations and it presupposes that all customers are equally desirable.Full Answer >
Company procedures are important to good customer service because they provide consistency in the way company staff handles customer issues. To ensure that the customer service staff is prepared to successfully address these concerns, a company should provide proper training and manuals for employees, notes Inc. Magazine.Full Answer >
The role of cashier at Walmart requires the employee to provide customer service, conduct financial transactions using a cash register and courteously assist customers while creating a welcoming environment in support of the company's values and mission. A cashier must remain aware of his or her surroundings, taking note of possible issues in matters of security, safety and integrity.Full Answer >