Q:

How do I retrieve my credit card PIN number?

A:

Quick Answer

The process for retrieving a lost or forgotten PIN for your credit card depends on the exact card in question, since each company has its own process for dealing with PIN numbers. Generally, to retrieve or change your PIN, go to your online account, contact the issuing institution or call the card's customer service. Expect to answer security questions to verify your identity as the authorized cardholder.

Continue Reading
How do I retrieve my credit card PIN number?
Credit: Glow Images, Inc Glow Getty Images

Full Answer

  1. Go to your online account

    Some credit cards will allow you to retrieve or reset your PIN directly from your online access account. In most cases, your number will be sent to your email or to a pre-set mobile phone number to make sure you are the authorized cardholder.

  2. Contact the issuing financial institution

    If you got the credit card through a third-party bank or credit union, contact that institution or visit in-person to discuss the retrieval of your PIN number. Expect to answer questions to establish your identity, as well as provide the card number and the security code that is on the back.

  3. Call the card company's customer service

    Each card should have a customer service number on the back. This number is generally located just above or just below the magnetic security strip. If you have tried other options and they have not worked, contact the credit card company directly regarding their PIN reset process. They may not be able to do it for you, but they can point you in the right direction.

Learn more about Credit & Lending

Related Questions

  • Q:

    What should you do if your credit card number is stolen?

    A:

    If a credit card number is stolen, consumers should report the theft immediately to their credit card company or ATM provider, as losses resulting from that number being stolen can accumulate quickly as a result of failure to take action. Many credit card companies offer services specifically for helping consumers deal with the loss or theft of their credit cards and card numbers, say experts at the Federal Trade Commission, or FTC. Consumers relieve themselves of further liability after reporting losses, although the scope of liability varies depending on the type and make of credit card.

    Full Answer >
    Filed Under:
  • Q:

    How can you make a Capital One credit card payment by phone?

    A:

    Make a Capital One credit card payment over the phone by calling customer service at the toll-free number listed on the company website, as of May 2015. Customers can also make balance inquiries, report a card lost or stolen, contest a charge and check on transaction history by phone.

    Full Answer >
    Filed Under:
  • Q:

    How do you cancel a credit card purchase?

    A:

    Refunds or cancellations on purchases made with a credit card must first be addressed with the merchant in question. If the merchant refuses to issue a refund or solve the issue, there are laws that protect consumers and allow them to recoup their money by filing a dispute with their credit card company.

    Full Answer >
    Filed Under:
  • Q:

    How do you get a pre-approved credit card?

    A:

    To receive a pre-approved credit card, applicants must submit the application form enclosed with the offer of credit sent by the credit card company. Even though applicants receive a pre-approved credit card offer, creditors may decline to issue credit after thorough credit history checks.

    Full Answer >
    Filed Under:

Explore