What Is the Responsibility of a Hotel Concierge?

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In general a hotel concierge’s responsibility is to act as a personal assistant to the guests during their hotel stay. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets.

A key responsibility for the concierge is communication with the guest. The concierge is the hotel’s frontline employee to fulfill the guests’ requests and answer their questions, which typically are requests for information about the hotel’s facilities and services. The concierge may also be asked questions pertaining to travel around town, available sightseeing tours and available types of transportation. Often the concierge may be asked for a recommendation on what to do or where to go. A successful concierge must be knowledgeable about the city and be prepared to suggest an activity that meets the guests’ needs.

The hotel guests may ask the concierge to make booking arrangements for concerts, plays, cabs, restaurants or any other activity or event the guest desires. This makes it necessary for the concierge to develop a business network with the local venues and vendors, so he can supply the guests with the hard-to-get tickets or reservations to the best restaurants. This type of service is typical of high-end hotels that cater to business travelers who are entertaining their own clients.