To report a lost Florida EBT card, gather the owner's identification information, call the customer service department and report the lost card. This process takes about five minutes, not including any time spent waiting to reach a customer service agent, and requires access to a telephone.
- Gather information
Gather the basic personal identification information of the card's owner, such as name and address, before reporting the lost card.
- Call EBT customer service
Contact the Florida Department of Children and Families at 1-888-356-3281. Request to talk to the EBT customer service department.
- Report the lost card
Explain the situation to the customer service agent. Provide any requested identification information of the card's owner. Request that a new card be mailed to the owner.