Receptionists should always answer the phone by providing the name of the business, their own name and a pleasant, formal greeting. Telephone calls should be answered within three rings so as to not keep the caller waiting.
A receptionist should always have paper and pen handy for jotting down important details. If a receptionist cannot answer a query right away, then it is advisable to put the caller on hold in order to seek out correct information from a colleague. Receptionists should always end a phone conversation by thanking the caller and wishing them well for the rest of the day.