The purpose of management is to plan, direct, organize and ensure the success of a business at various levels through a number of methods including customer satisfaction and employee training. Management, normally made of a manager and their assistants, is key to running an organization on what could be considered microscopic levels.
A manager is responsible for the tiniest details in their business or department. They are in control of operating hours, scheduling, training and dealing with customers who cannot be dealt with by other employees directly. Someone in management may not be referred to as a manager because different companies and organizations use different terms. It is possible to hear management referred to as team leaders, coordinators and sometimes coaches.