What Are the Primary Functions of an Operations Department?

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The primary functions of an operations department include the design and management of products, services and processes. In addition, the operations department evaluates and allocates resources to effectively deliver products and services.

Management of supply chains is also an essential function of an operations department. Supply chains are systems that move a product or service to the consumer or client. Logisticians are employed to evaluate and manage the logistics of the supply chain. Functions of a logistician include the acquisition, distribution, allocation and delivery of a product or service.

Process improvement is another function of an operations department. This involves the analysis of current work flow and redesign to create an efficient system. Operations specialists are responsible for project management activities related to improving work flow and internal business processes. This involves the development of a project plan, devising a budget and controlling resources. Effectively managing a project also involves developing policies and procedures to standardize work throughout an organization.

In addition, performing quality assurance or audits are functions of an operations department. Operational audits are independent evaluations of a process and help to ensure that processes are functioning properly and in a standardized manner. Quality assurance is completed to inspect products or services for defects.