What Is the Navy Exchange Return Policy?

Navy Exchange allows for most merchandise to be returned for an exchange or refund within 45 days of the date of purchase, according to myNavyExchange.com. The site encourages consumers to bring all original receipts, cartons, packaging materials and product manuals with them to facilitate the return process.

The Navy Exchange return policy applies to merchandise purchased from a Navy Exchange store or on myNavyExchange.com. Items that are not eligible for the NEX Customer Return Policy include pre-paid cards, gift cards and cards used for music or phones. Computer software, pre-recorded music, movies and video games must be in their original factory packaging to be eligible for return. In cases where such items are defective, customers can exchange them for an identical replacement item. Navy Exchange may require an appraisal performed by the International Gemological Institute before it issues refunds for returned diamond jewelry.

Refunds issued by Navy Exchange are made in the same form as the original payment. For returns without the original purchase receipt, customers must visit the NEX’s Customer Service Desk, and the return is issued as an NEX gift card in the amount of the item’s current NEX retail value. Programs and policies for Navy Exchange returns, price matching programs and other customer service policies are available at mNavyExchange.com.