To find a MoneyGram transaction status, visit the MoneyGram website, click on Track a Transfer, fill in the required information and click Track Transfer. While factors such as operating hours and availability can affect transaction speed, many money transfers arrive within just a few minutes, states MoneyGram.com.
To track a MoneyGram transaction status, follow the steps below.
- Visit the MoneyGram website
- Select Track a Transfer
- Enter the required information
- View the results
Type MoneyGram.com into a Web browser and press Enter.
Find Track a Transfer near the top right side of the screen and click on the text.
To track a money transfer, the user must know the authorization or reference number and the last name of the recipient. Enter this information into the boxes and click on the Track Transfer button.
Review the status of the transfer.
If the tracking result says there is no record of the transfer, check the reference number again and make sure it was entered correctly. If the result is the same, contact customer support for assistance.
To contact customer support, follow the steps below.
- Click on the Customer Support link
- Choose a Customer Support option and contact MoneyGram
Locate the Customer Support link on the top right of the same screen and click on the link.
Customers have the option of calling MoneyGram or completing an online form. Operators are available 24 hours a day as of 2015, reports MoneyGram.com.