Metro PCS Training University is an online training system for managers and employees of Metro PCS Wireless. The training portal is designed to familiarize employees with the cellphone company's rate plans and promotions and to train workers in customer service and sales techniques.
One benefit of using Metro PCS Training University, also called MetroU, is that the university is online, so employees have flexible training schedules. Employees can also receive training immediately, rather than waiting for the regional training schedule.
Once enrolled in MetroU, participants complete online courses to expand their knowledge of the company and its products. Depending on the store at which the employee works, he must complete specific courses and meet specific Metro Team requirements to complete the program. To access MetroU, users must have a dealer door code provided by their store manager, and each employee must have his own account.
Metro PCS is a pre-paid wireless service that has been partnered with T-Mobile since October 2012. The company was founded in 1994 by Roger D. Linquist and Malcolm Lorang under the name General Wireless, Inc. According to the coverage map on the Metro PCS website, as of October 2015, there is greater Metro PCS coverage in the Midwest and East Coast of the United States. The website recommends that customers check their coverage before purchasing a Metro PCS cellphone.