A Fortiva loan customer can make payments by phone, online, by mail or through Western Union or MoneyGram, as Fortiva reports. He can also make payments through financial institutions. The company accepts checking account and debit card payments as of 2015.
A customer can contact Fortiva directly with payment questions or for other customer services, as Fortiva reports. Customer service is available by phone at 1-800-710-2961 every day from 8 a.m. to 12 a.m. EST. Online account access allows a customer to make payments directly to his account balance using an accepted method of payment. A customers should receive a billing statement from Fortiva within 10 days of the first account charge. If the first billing statement does not arrive after 10 days, the customer should contact Fortiva to ensure that the correct mailing address is on file.
To make an online payment, a customer needs a user ID and password allowing him to use the Fortiva online system, as Fortiva claims. The customer must provide a Social Security number, last name and birth date to retrieve a forgotten user ID before logging in. The user can review and change his information online, email customer service and make account payments. Balance and transaction information is also available. A customer should contact Fortiva with any questions about accessing the online system or making payments.