It is possible to schedule appointments with the Apple Store Genius Bar online at GetSupport.Apple.com, by utilizing the Apple Store app on a smartphone, or by phone. Appointments can be scheduled by specific product or service.
Appointments are available for issues with a Mac computer, iPhone, iPad, iPod and Apple TV. The Genius Bar can also assist with iCloud, Apple ID, iTunes, hardware coverage and Beats by Dre. Ask a team member to check you in at the Apple Store when you arrive, or do this yourself by utilizing the Apple Store app on the iPhone. Back up all data on a device prior to arriving for a reservation at the Apple Genius Bar.