The Dunkin' Donuts online training program teaches employees about the history of the company, best practices for customer service and how to prepare food and beverages. The program also teaches emergency preparedness as well as health and safety standards.
The Dunkin' Donuts online training program, also known as Dunkin U, instructs employees on every donut and beverage available from Dunkin' Donuts. Employees learn how to operate registers and comply with customers to provide efficient customer service.
Courses are tailored to the specific goals and aspirations of employees. For example, a baker has a learning program geared towards the baking industry. Workers also have the opportunity to learn about other positions they can strive for. A retail associate employee can receive a program that trains him on how to become a manager.
There are employee training programs that prepare workers who want to own a Dunkin' Donuts franchise. Workers also learn how long it takes to complete other employee training programs. Managers discover how they can access reports and compare employee metrics to determine who needs more training.
The Dunkin' Donuts online university uses the same training management software as the United States Navy. The program is comprehensive and ranks in popularity with the McDonald's and Subway online learning programs.