A key holder is a retail worker who has additional leadership responsibilities beyond typical sales or service tasks. This position is between entry-level associates and assistant managers in an organizational structure. The key holder understands the processes of opening and closing the store.
Key holders may work opening and closing shifts without an assistant manager or manager present. A key holder assumes management functions such as directing other employees and making decisions when another manager isn't around. Key holders usually perform the same selling and service activities as colleagues, but they have the responsibility of leading staff through operational procedures.