A chain of command is important for forming an organizational system, establishing figures of authority in various environments and simplifying decision making. People on different levels within a chain of command have unique responsibilities to fulfill, and individuals who sit low on a chain of command often have the least influence over organizational matters. When there is no chain of command, organizational activities become more complex, confusing and less productive.
A chain of command is important in many types of organizations, but making decisions in any setting is simpler when the chain of command is followed. According to the Houston Chronicle, a chain of command establishes company hierarchy, defines members of authority in every situation, improves employee morale and raises workplace efficiency. Leaders within an organization commit to a specific role in a chain of command to get tasks done properly.
In addition, a chain of command provides a system of checks and balances within an organization. When members of an organization do not agree with one another, someone on an elite level within the chain of command can mediate the situation and make a final decision. When an individual in a chain of command is not present to make a decision, the next in line assumes the responsibility.