Business correspondence is important because it enables a business to maintain a proper relationship with its stakeholders and customers, explains American Stationary. Job seekers also use business correspondence to communicate with employers in a professional way.
Understanding the principles of business correspondence is one of the most fundamental tasks for any business professional. For instance, during a job search, using business correspondence is a great way to follow-up after an interview and build a network of referrals. Similarly, businesses use business correspondence to develop a professional relationship with their customers. Alternatively known as customer correspondence, this form of communication is an effective way of building a loyal customer base. It gives companies the ability to communicate continuously with their customers and eventually develop an understanding of their needs and wants to gain an advantage over competitors.
According to Business Dictionary, business correspondence is "any written or digital communication exchanged by two or more parties." Business correspondence comes in the form of letters, emails or text messages. The method of correspondence depends on the issue being addressed, as well as on the party receiving the message. Business correspondence is also used to gather a paper trail of events between particular dates.