Information and communications technology, or ICT, has a number of applications in business, including decision-making, spreading messages to employees, record-keeping and reliable communication, as explained by the BBC. Many corporations employ ICT because they believe it provides benefits in terms of production, quality, lowering expenses and communicating. However, the implementation and adaptation to certain new types of technology can also come with drawbacks.
ICT covers a wide spectrum of specific tools available for a business to use. These tools include Internet networks, e-mail systems, videoconferencing and smart technology, such as phones and tablets. ICT is utilized in a variety of different industries for different purposes.
ICT is used primarily to speed up the communications networks in a corporation in addition to a variety of other activities. According to the BBC, this makes it an integral part of the decision-making process for many different corporate entities. Companies using this technology have access to efficient and reliable record-keeping tools. It also allows for the efficient and selective spreading of messages between different groups of employees. In some cases, ICT even allows companies to condense multiple jobs into one. In this way, the BBC describes how this technology helps reduce labor costs in certain industries.