What Does Good Customer Service Mean?

By Staff WriterLast Updated Mar 29, 2020 9:14:36 AM ET

Good customer service involves the knowledge of products offered, the ability to substitute items for customers and the willingness to keep customers happy. Good customer service means that a company or person representing a company can help the customer in every way possible. Good customer service is more than simply asking a customer if they need help or if they want to purchase anything else.