Email, mail and calling via a toll-free phone number are ways in which customers can file complaints with Walmart. The company requires all complaints to be sent directly to corporate headquarters, as opposed to individual Walmart stores.
Use Walmart.com to locate the store at which the issue took place prior to filing a complaint. Store locations have a number, which can be used in future communications referencing the complaint.
Walmart.com provides a feedback link that allows customers to submit customer-experience feedback, request information about brands and inventory, provide company feedback, and ask product questions. Upon selecting one of these choices, customers are asked to enter requested information. This includes contact information and details about the incident.
Customers can also call Walmart's toll-free number at 1-800-WALMART, or 1-800-925-6278. Request a customer service representative and provide the store number of the Walmart store in question; then clearly and completely state the complaint. Customers may also request a follow-up phone call to ensure that all concerns are appropriately addressed.
Walmart's website states that phone and email are the preferred methods for contact. However, customers may also send complaints via mail to Walmart's headquarters. The address is 702 SW 8th Street, Bentonville, AR 72716.