How do you file a complaint against Amazon?
Quick Answer
Let the Better Business Bureau know about a grievance against Amazon that has gone unanswered by the company or that it has responded to unsatisfactorily. Complaints can be made to the agency either through its website or by calling its local office. That's what the BBB is designed for: to pass on complaints to the companies in question and try to resolve the issues, without them requiring further mediation.
Continue ReadingFull Answer
Write a letter directly to the corporate office at Amazon. Find out the names and addresses of members of senior management who can provide resolution to the issue, or who could at least provide guidance about where to turn.
Contact the Federal Trade Commission. If an issue is deemed serious enough and it's felt that other people have also experienced the alleged injustice, or may be impacted by it in the future, then consult the FTC. The FTC filed a complaint against Amazon for deceptive billing in the past, so the federal agency may be helpful.
Contact a public interest group and add to the chorus of others complaining about the same or a similar grievance. The Institute of Public Representation filed a complaint against Amazon in 2013 due to grievances from the deaf and hard of hearing consumer groups.
Learn more about Business ResourcesRelated Questions
-
Q:
What is Amazon's mission statement?
A: As of 2014, Amazon's mission statement is: To be Earth’s most customer-centric company, where customers can find and discover anything they might want to b... Full Answer >Filed Under: -
Q:
Can an Amazon gift card be exchanged for cash?
A: Amazon does not redeem its gift cards for cash, as noted on the company's website. However, third-party companies provide a marketplace for buying, selling... Full Answer >Filed Under: -
Q:
Does Amazon charge tax on purchases?
A: Amazon only charges tax on purchases from 23 states that have passed laws requiring the company to tax purchases as of 2014, including Arizona, Califor... Full Answer >Filed Under: -
Q:
How does Amazon compile its list of must-read books?
A: An editorial team from Amazon curated and published the company's "100 Books to Read in a Lifetime" list in 2014 with the intention of creating a must-read... Full Answer >Filed Under:
You May Also Like
-
Q:
How do you handle confidential information?
-
Q:
What are some rules for professional telephone etiquette?
-
Q:
What do reviews say about Brita water filters?
-
Q:
Where can you search for patent and application numbers?
-
Q:
What are some tips for finding a close pawn shop?
-
Q:
What is polycentric orientation?
