Examples of communication tools in a business setting include a company email hosting provider, a professional phone system, a usable website platform, a file-sharing system, a customer relationship management platform and a project management system. These communication tools help a business owner or manager to communicate with both staff and customers in an effective and timely manner. Using the right combination of communication tools allows for an effective internal process.Continue Reading
A company email hosting provider is a necessity, as emails are a daily method of communication between work colleagues as well as between clients and account managers. While email communication is not as rapid as a phone call, users can store information and rely on it later on for reference.
A customer service management platform is ideal for maintaining records and orders in a growing company. Long-term communications avoid muddling, as the platform stores all relevant data and contact records, allowing new staff members to take over communication channels from older staff with minimal hassle. A CRM platform also allows a company to track the progress of each client and prospective sale, and it provides a timely and coherent customer service experience. Similarly, project management systems communicate the tasks that employees must accomplish to complete a greater project, removing the need for other note-taking.Learn more about Business Communications