What Are the Duties of a Hotel Reservations Agent?

What Are the Duties of a Hotel Reservations Agent?

What Are the Duties of a Hotel Reservations Agent?

Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Ideally, they help customers choose the right packages and accommodations to fit their needs.

Reservations agents need to be friendly, have good communication skills and attend to customers' needs on time. Sometimes they are required to remind the guests of their upcoming reservations or update them on any changes made on their reservations. Hotel reservations agents may work at the front desk or the call center.