A dispatch note is a short note from a seller to inform a buyer that the goods he ordered have been sent. Dispatch notes contain vital information about the items ordered and other relevant order details. Online retailers commonly use dispatch notes to confirm order shipments.
Dispatch notes are important to buyers because they allow him to track an order. They are equally important to the seller. Often, if a buyer is not satisfied with their purchase upon its delivery, he must attach part of the dispatch note, or include the invoice number found in the dispatch note, with his return shipment.