What is the definition of world-class customer service?
Quick Answer
World-class customer service is defined as meeting or exceeding the expectations of a customer in a variety of settings, such as hotels and restaurants. Another possible meaning for the phrase is organizations or individuals performing to the highest standards and measures, especially with consideration to quality metrics.
Continue ReadingFull Answer
World-class customer service is particularly helpful for setting businesses apart in a competitive industry. Therefore, managers may only demand the best service for customers. The level of success a company has when it comes to providing world-class service helps its long-term standing. Poor or bad customer service can have negative impacts, such as the customer refusing to buy future products or return to a certain business.
Learn more about Customer ServiceRelated Questions
-
Q:
Why is the customer always right?
A: The phrase "the customer is always right" originated in 1909 with customer service pioneer Harry Gordon Selfridge, who believed that excellent customer ser... Full Answer >Filed Under: -
Q:
What is the definition of excellent customer service?
A: Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficient... Full Answer >Filed Under: -
Q:
What is customer delight?
A: Customer delight occurs when a business delivers a customer a strong, positive experience that exceeds that customer's expectations. The favorable emotiona... Full Answer >Filed Under: -
Q:
What are some goals and strategies in customer service?
A: Some of the primary goals of customer service are cost control, sales improvement and issue resolution; some of the strategies to achieve these goals inclu... Full Answer >Filed Under:
You May Also Like
-
Q:
What is the definition of "seismic activity"?
-
Q:
How do you use the Lowe's store locator?
-
Q:
What can a business do about a bogus Yelp review?
-
Q:
How do you contact Drake Software customer support?
-
Q:
How do you email your Kaiser doctor?
-
Q:
What are some tips for renewing benefits on Georgia's MyCompass system?
