What is the definition of excellent customer service?


Quick Answer

Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.

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What is the definition of excellent customer service?
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Full Answer

People who work in customer service need to be able to listen to customers as they explain their problem, even if that customer is highly agitated at the time. This means trying not to take things personally and apologizing for any problems the customer is having. Making customers feel important is a big part of providing a positive customer service experience.

Businesses must make it a point to keep any promises they make to their customers. Developing a reputation for trustworthy and reliable service keeps customers coming back. When a customer or client has a negative experience, companies providing excellent customer service go above and beyond to try to make it up to them. Sometimes, this means offering refunds, exchanges, or special discounts on products or services to make the customer happy. Those people who work in the retail or service industries need to have good customer service skills in order to effectively interact with customers. Many companies provide regular training to help employees improve their customer service skills.

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