Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.Continue Reading
People who work in customer service need to be able to listen to customers as they explain their problem, even if that customer is highly agitated at the time. This means trying not to take things personally and apologizing for any problems the customer is having. Making customers feel important is a big part of providing a positive customer service experience.
Businesses must make it a point to keep any promises they make to their customers. Developing a reputation for trustworthy and reliable service keeps customers coming back. When a customer or client has a negative experience, companies providing excellent customer service go above and beyond to try to make it up to them. Sometimes, this means offering refunds, exchanges, or special discounts on products or services to make the customer happy. Those people who work in the retail or service industries need to have good customer service skills in order to effectively interact with customers. Many companies provide regular training to help employees improve their customer service skills.Learn more about Customer Service
Depending on the type of service a customer needs, Vonage has different customer service numbers and other methods for contacting customer service. For instance, for billing information, customers can contact Vonage through its billing information line at 1-866-243-4357 as of 2015.Full Answer >
PECO Energy Company customers can contact its customer service department by calling 1-800-494-4000 during service hours on Monday to Friday from 7 a.m. to 7 p.m. Customers are required to provide their 10-digit account number when calling PECO Energy Company customer service.Full Answer >
Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.Full Answer >
A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.Full Answer >