A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.Continue Reading
For example, a company's customer service policy usually lists how an employee must treat a customer throughout each step of the buying process. The policy then generally lists the exact steps an employee must take when helping a customer return an item for a cash refund, a store credit or an identical or different item exchange.
Customer service policies can also list how employees are expected to behave in general while on the clock as to improve the overall experience for patrons.Learn more about Customer Service
A company uses customer characteristics to help determine the target market for a product of service, and these characteristics generally fall in the categories of geographic, behavioral, demographic and psychographic. Looking at customer characteristics can help a company offer a product or service that fits the needs of the most customers, which will help the company make more money from sales and be able to market more effectively to those needs.Full Answer >
A customer service status report may take the form of a document that tracks the progress and state of customer complaints or issues, for use with customers and internal teams. It may also refer to a report that conveys general information about customer service conditions to a managerial team.Full Answer >
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.Full Answer >
Depending on the type of service a customer needs, Vonage has different customer service numbers and other methods for contacting customer service. For instance, for billing information, customers can contact Vonage through its billing information line at 1-866-243-4357 as of 2015.Full Answer >