Q:

Why is customer service important?

A:

Quick Answer

Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.

Continue Reading
Why is customer service important?
Credit: Phil Dowsing Creative CC-BY-2.0

Full Answer

There are several components to establishing good customer service practices within a business. Listening to customers is highly important. According to Forbes, customers are likely to have specific questions, concerns or complaints about a product or service. Understanding what the customer needs is a top priority. Hearing exactly what customers want helps a company find the best solution.

Another component of customer service is establishing a trusting relationship by engaging in dialogue with customers. Companies that take the time to be responsive to their customers benefit by receiving referrals and positive reviews. Building relationships with customers is a proven way to grow a business into a trusted brand.

Gathering customer data is an integral part of customer service. Customer opinion surveys and reviews are two excellent ways to collect information about how the company is perceived. This valuable feedback provides the company with unique insights and information that is only available from people familiar with the brand. Positive and negative feedback from customers is useful in improving the quality of products and services offered.

Learn more about Customer Service

Related Questions

  • Q:

    What are some important service statistics for call centers?

    A:

    Important service statistics for call centers include the average length of calls, the number of times a customer abandons a call, whether or not the agent resolves the matter for the customer and the total number of calls that receive resolution. Call centers also track overall customer satisfaction and the nature of each call.

    Full Answer >
    Filed Under:
  • Q:

    How do you contact Nextbook customer support?

    A:

    Consumers are able to contact Nextbook customer support by phone, by email or by submitting a ticket through the Nextbook online messaging service. Registering a product facilitates customer support communication, and retaining the original receipt of purchase is obligatory for warranty service if repair or replacement is necessary.

    Full Answer >
    Filed Under:
  • Q:

    How do you contact Vonage customer service?

    A:

    Depending on the type of service a customer needs, Vonage has different customer service numbers and other methods for contacting customer service. For instance, for billing information, customers can contact Vonage through its billing information line at 1-866-243-4357 as of 2015.

    Full Answer >
    Filed Under:
  • Q:

    Why is the customer always right?

    A:

    The phrase "the customer is always right" originated in 1909 with customer service pioneer Harry Gordon Selfridge, who believed that excellent customer service required efforts on the part of all service staff to satisfy customers whenever possible. It is a common mantra or philosophical notion, but it can also be detrimental to employee relations and it presupposes that all customers are equally desirable.

    Full Answer >
    Filed Under:

Explore