How do you contact the Sears consumer complaint department?


Quick Answer

The Sears national customer relations department can be reached at 1-800-549-4505, as of 2015. The number for Sears Corporate Headquarters is 847-286-2500. Complaints can also be filed by mail and addressed to Sears Corporate Office, ATTN: Advocate & Corporate Complaint Department, 3333 Beverly Rd., Hoffman Estates, IL, 60179.

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Full Answer

The Sears National Customer Relations hotline greets customers with an automated message asking them to select the nature of their inquiry. To file a complaint, a customer should select the option for "Feedback on a store experience or to inquire about an existing case," which directs the customer to a customer service representative.

If this method fails to resolve the complaint, a customer can file a complaint directly with Sears Corporate Headquarters.

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