To contact a live representative at Groupon, go to Groupon.com, and click the Help link located near the top-right corner of the home page. After logging in to the site, click the small Live Chat button on the right-hand side.
Alternatively, click the Sign Up link at the top-right corner of the homepage, and choose a signup method from the provided options. You can either sign up with your Facebook account or create a Groupon account directly from the website. If you are already a member of Groupon, click the Sign In link.
If the small Live Chat button does not appear on the right-hand side of the screen, hover the cursor along the edges of the right-hand side of the screen to reveal the Live Chat button. On the Groupon Live Chat window, confirm your name and email address, and then type the message into the message box.
Click Start Chat to begin chatting with a live customer care representative from Groupon. Type a message into the search box, and then click Send to send it to the chat thread. To end the chat, click End Chat at the bottom of the chat window.