As of 2016, the JCPenney human resources department is reachable by telephone at 888-879-2641, or by email at firstname.lastname@example.org. The person answering calls and emails does not have information regarding employment application status.
Current and former JCPenney associates access an online information center that provides employee information, access to W-2 forms and other tax forms, and access to arbitration procedures. The site requires employees to log in using an employee identification number and password, for access.
When applying for jobs at JCPenney, applicants are advised against attempting to contact a hiring manager, because the hiring manager for a position may change. Applicants who meet job requirements are contacted by human resources or a hiring manager.