Communication is important in health and social care because it allows the care provider to fully understand the patient's situation and make the best recommendations for the individual. It also allows the patient to ask questions, which helps make sure he understands the provider's instructions.
Both medical and social care often rely heavily on the patient's story and descriptions. Many medical diagnoses require an accurate patient history, for example. Patients need to be given adequate time and a supportive environment to get an accurate account.
Helping patients adhere to medical recommendations also benefits from effective communication. Studies have shown that some people do not follow their physicians' instructions because they cannot afford the prescription, or they are physically unable to do what is needed. People with mental health conditions may struggle to remain consistent. Effective communication can help patients express any concerns they have to their doctors, which then allows the medical staff to either determine alternate treatment or help the patient access community support.
Communication is also important for patient and client satisfaction. People who know what is going on and feel respected have higher rates of satisfaction. Effective communication helps people make informed decisions and take an active role in their health and social care, which helps them feel confident and happy. It can also help prevent accidents because the provider spends more time with the patient, and the patient can speak up about any possible mistakes.