To check your balance on I-PASS, go to GetIPASS.com, click Login To My I-PASS at the top-right corner of the page, provide your login credentials, and then click Login. Check your I-PASS balance on the User Information screen.
Alternatively, click on the Contact Us link located at the bottom section of the website. On the new page, call the telephone numbers provided under I-PASS Customer Call Center to speak to a customer care agent for further assistance on checking your balance on I-PASS.
You can reach the customer care department via telephone calls on weekdays from 6 a.m. to 10 p.m. and on weekends from 8 a.m. to 5 p.m. as of 2015. To visit the nearest I-PASS customer service center for further inquiries, click the Directions link under Visit In Person to view the directions.
Some things to do with your online I-PASS account include updating your license and credit card information, reviewing your account activity, downloading account transactions, and increasing the balance. To increase the balance, provide your credit card information, and fill out the required fields. By increasing your account balance, you avoid fines set for drivers who pass tollways with zero or negative balance in their accounts.