A MoneyGram money order can be tracked by calling the company at 800-542-3590. The automated system requests the order number and dollar amount of the money order. If the intended recipient says he has not received the money order after 2 weeks, the sender may request a copy of the order or a refund.
MoneyGram launched a new version of its money order with additional security features in 2010. The new money order includes a stub that purchasers keep for their records. The stub includes the order number for tracking the status of the money order.
In 2012, MoneyGram International admitted that it lacked security to thwart a fraud scheme that affected more than 2,000 consumers in the United States. The company agreed to pay a $100 million settlement and work with a corporate monitor who reports to the Justice Department through 2018.
MoneyGram International was founded in 1940 and is based in Dallas, Texas. The company has offices in Minnesota and a call center in Colorado as well as local and regional offices throughout the world, and it is the largest money order processor in the world. Its services include money transfers along with bill payment services and official checks. The company created the MoneyGram Foundation in 2013 to oversee its philanthropic interests.