Individuals in need of roadside assistance can contact State Farm Emergency Road Service by calling the toll-free number printed on the insurance card, reports the company's website. When a customer places a call, the service dispatches a provider to assist the customer. If the customer's coverage is verified, State Farm receives a bill for basic services. Policyholders without Emergency Road Service are responsible for paying the charges associated with the towing and labor services but are eligible to pay a reduced rate that State Farm has negotiated.
State Farm also provides a Select Service program, according to the insurer's website. This program consists of a network of auto repairers available to provide repair work to State Farm customers. The benefits of the program include quality service and a national, limited lifetime repair warranty. Other benefits include washing and vacuuming of policyholders' vehicles, pick up and delivery of vehicles, and a guaranteed repair completion date. If Select Service repair facilities or State Farm personnel are unavailable to provide estimates, a customer can use the competitive bid process and submit repair estimates to have State Farm evaluate claims.
