What Is Amazon's Email Address?


Quick Answer

Amazon.com does not provide a direct email address and instead offers a Contact Us page. The page directs the user to select his issue and choose email, phone and live chat options for making contact.

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Full Answer

On Amazon's Contact Us page, there are four buttons representing user issues: An Order I Placed, Fire and Kindle, Digital Services, and Prime or Something Else. With placed orders, users must enter an order number. The Prime or Something Else option offers a further series of possible help topic buttons, including forgotten password help and Prime membership management.

If none of the options are suitable, a drop-down menu lists several other issues including refunds, payments, order changes and promotions. The user can then contact Amazon by email, telephone or chat.

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